Frequently asked questions

A backwater valve is a mechanical device installed on your sanitary and/or storm drainage system to prevent sanitary/storm sewage from backing up into your basement.

A backflow prevention device is utilized on the domestic water supply in order to prevent the reversal of water flow from its normal flow pattern. This means preventing the flow of water from a private water system (i.e. mechanical equipment, fixtures, facets, or lawn irrigation systems) from contaminating the municipal drinking water that is ultimately provided to you the end user.

It is recommended to have your backwater valve serviced and checked to ensure that it is in proper working order. We recommend that you keep service records.

Yes, testable backflow prevention devices must be tested annually by a qualified person to ensure that they are in proper working order. Documentation must be maintained.

Anytime you are experiencing a backed up/clogged drain or where a drain is showing a performance reduction (i.e. slower draining).

A drain camera inspection would be able to provide vital information about your drainage system. For example, a drain camera inspection would be able to show what type of drain clog might be present.

Having knowledge of the type of clog that has occurred would help a qualified person determine which drainage equipment would be most appropriate to clear your drain.

This is typically the appropriate course of action where a soft clog is present or where a drain line has grease build up.

We use specialized equipment that utilizes high pressure water to scrub and flush away all the accumulated build up of debris or grease.

Yes, the use of high pressure water to clear your sanitary and storm drains is safe. We believe that it is safer than using an electric snake.

Yes, it is highly recommended to view the inside of your drain pipes through the use of a drain camera. This is to verify that your drains have been cleaned thoroughly and to ensure there are no underlying issues that may cause a recurrence of the issue.

It would be a good idea to have drain mapping done prior to finishing your basement. This would help determine the location of your drainage system so we can identify the integrity of your piping.

We can provide a rough idea of the cost of a given service over the phone but we would have to confirm the pricing on site.

Yes, we would request that you provide pictures of the faucet as well as any information about the faucet in question such as manufacture, model, and age. This would help us source out parts prior to visiting you and provide you with a price quotation for labour and material.

Yes, we would gladly install owner supplied material. However, please note that we would only warranty labour as we can not warranty owner supplied material.

Our rates don’t change regardless of the time or day of the week.

We would be more than happy to assist you by having a discussion over the phone.

The only service we will provide in the commercial, industrial, or high rise building sector is testing backflow prevention devices and survey reports.

Yes, our business is specifically set up to service residential homes. Our goal is to specialize in residential plumbing and drainage services as there is no project or repair that is too small to deal with.

No, we only test and repair backflow prevention devices and submit test reports.

Yes, we provide plumbing and drain service to Richmond Hill, Markham, Scarborough, North York, Toronto, Etobicoke, Brampton, Mississauga, Aurora, and Oakville Ontario.